Return Policy

Refund Eligibility

We want you to be satisfied with your 3D modeling course enrollment. If you are not completely satisfied, you may be eligible for a refund according to the terms outlined below.

Refund Timeframe

Refund requests must be submitted within 30 days of your course enrollment date. After this period, refunds will not be processed except in exceptional circumstances at our discretion.

Refund Conditions

To be eligible for a refund, the following conditions must be met:

The refund request is submitted within 30 days of enrollment
You have completed less than 25% of the course content
You have not downloaded or accessed all course materials
The request is made in good faith and not due to abuse of our refund policy

Non-Refundable Items

The following are not eligible for refunds:

Courses completed beyond 25% of the content
Certificates already issued
One-on-one mentorship sessions that have been conducted
Any additional services or add-ons purchased separately

How to Request a Refund

To request a refund, please contact us with the following information:

Your full name and email address used for enrollment
Course name and enrollment date
Reason for the refund request
Any relevant details that may help us process your request

Refund Processing

Once your refund request is approved:

Refunds will be processed within 10-15 business days
The refund will be issued to the original payment method used
You will receive email confirmation once the refund is processed
Your course access will be revoked upon refund completion

Course Transfer

Instead of a refund, you may request to transfer your enrollment to a different course within our catalog, subject to availability and price differences. Transfer requests must be made within the same 30-day period.

Technical Issues

If you experience technical difficulties that prevent you from accessing course materials, please contact our support team immediately. We will work to resolve the issue. If we cannot resolve the problem within a reasonable timeframe, you may be eligible for a refund or course transfer.

Disputes

If you are not satisfied with the resolution of your refund request, please contact us to discuss your concerns. We are committed to finding a fair solution for all parties involved.

Changes to Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued enrollment in our courses after changes are posted constitutes acceptance of the updated policy.

Contact Us

For questions about our Return Policy or to request a refund, please contact us at:

Email: service@artisanflameglow.world
Phone: +1 (212) 967-7777
Address: 3 E 28th St, New York, NY 10016